![]() After 1 month, I finally received this response: "We have verified your order information, your situation meets our company's refund policy condition. There is no distinction on any of their material that indicates that group text messages are not included in the backups. That does NOT show me how to backup group messages. It takes anywhere from 7 to 10 days to get a response and then the response is to view the product videos on their website or on YouTube. I have tried working with the customer support team and it is almost impossible. It will not backup your group messages so you will not be able to restore them. If you're considering being a FonePaw customer, don't ever give them your money and run for dear life! Even if you bought something from them and it works, whenever you'd need maintenance or customer support for other reasons, the way they treat and communicate with their customers is abominable! FonePaw should be ashamed.Īnonymous FonePaw customer who bought the broken FonePaw screen recorder program in May, 2020.ĭO NOT BUY THIS PRODUCT. And they only used my compliance as a method to deceive me longer. ![]() I provided what they asked for and followed their directions. I never got the refund even though my circumstances clearly applied to their own company refund policy. She dragged me on like this for weeks and weeks. I was her customer for heaven's sake! She could've at least been straight with me and said no, we won't refund you. I wanted the refund of course, but more than anything, I wanted to be treated with respect, courtesy, kindness. Even though I called her out on it at least a couple times, she'd still pretend she was caringly trying to help, treating me like an idiot. She thought I didn't know she was cheating me. She was extremely rude and condescending. She always tried to wear me down so I'd give up. She would respond to my emails, but never answer my questions or respond to other subjects I brought up in the messages. Emily Watson at FonePaw never answered this question even though I asked and emailed her multiple times over several weeks. "Will you give me the refund I am eligible to receive or break the FonePaw Refund Policy and not refund me?". After weeks of trying to get a straight answer from them, they refused to answer my simple yes or no question. I hope there are decent people working at FonePaw and that she's not a common representation of the other employees at FonePaw.īut after reading others reviews about FonePaw, I believe the whole company is likely led by crooks who are out to steal your money and time. I hope she quits her job and finds another where she doesn't willfully hurt people for a living. EMILY WATSON at FonePaw is a liar and a thief. To protect them, I'll tell them to never buy anything from FonePaw. I'm going to warn everyone I should about FonePaw. She didn't even have the decency to admit it. She cheated me out of my money, and worse, she sneakily lied, deceived and led me on, trying to tire me out until I gave up on all of our communications. ![]() I emailed with EMILY WATSON from in about 40 emails and in customer support tickets I submitted on /contact. I tried to get help from them for the technical malfunctions of the screen recorder I bought from FonePaw for 70 days. stored on like Google Drive or whatever? This persons new phone seems to have a lot of their contacts in it so I have a feeling it may have access to other data as well.THIS MESSAGE IS TO WARN AND PROTECT POTENTIAL FONEPAW CUSTOMERS AGAINST BEING ROBBEDįONEPAW IS A SCAM. I really want to get this stuff off the phone for this person but at this point I am not so sure it is possible.Īlso where are things like pics and contacts etc. I have some experience with Android but I have not worked on an Android device in ages. Is there a way to root it with something that has Debugging enabled by default? Is it even possible to root it without seeing what is going on?Ĭan I choose a different model# from the FonePaw list and not screw anything up? Will booting to Recovery Mode enable Debugging? and see the screen and what I am tapping on up on the screen, if it is even possible? How can I hook this up to a TV/Monitor, etc. How do I enable USB Debugging when the screen is not showing anything? I was going to try ADB but it seems like I would still have to have USB Debugging enabled. I am wondering if I can choose like SM-G900T or something, but I don't want to screw it up and also it is not time sensitive so I can try to find other ways to deal with this. I have FonePaw but you have to choose the model#, but of course the list you choose from does not have the model# of this device. The screen works and reacts but I cannot be sure I am tapping the right things to get USB Debugging activated to use Android File Transfer. The screen has a tiny crack in the bottom corner and you cannot see much on the screen but random pixels. Trying to get data off a friends Galaxy s5.
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